Please double-check that the Delivery Address you provide is accurate.
The Delivery Charge will be calculated and shown to you on the CHECKOUT page once you enter a delivery address and before you place an order.
- In most cases free delivery is provided for orders over £4500.
- Orders up to £4500 are charged £10 for packaging and delivery costs.
Your order will be processed within 1 to 3 working days of receiving your full payment. We will contact you if exceptional circumstances mean we cannot process your order within 4 days.
If your package cannot be delivered to your provided delivery address because it is not valid or is incorrect, or no one was at the address to sign for the package, or you do not collect your package from their designated depot, or for whatever reason the package cannot be correctly and contractually delivered, then we cannot be held responsible and if the package is not returned to us for whatever reason you cannot ask for a refund or a replacement from us.
If the courier notifies us of a failure to deliver a parcel within a reasonably expected time frame, we will investigate the issue with the courier before considering what action we will take next.
Please contact us if your package hasn't reached you within 14 working days. If the time elapsed between placing your order and you notifying us that you have not yet received it is more than 21 working days, the courier may not be able to track your order and we may not be unable to assist with the lost package.
All orders must be fully inspected upon delivery and any errors reported to us within 48 hours.
In the unlikely event that there is an alleged discrepancy of any kind in your order package you must contact us within 48 HOURS of the delivery. In order for us to investigate any alleged claim please keep all packaging and proof of delivery as we may also request a photograph.